FAQ

What kind of vehicle(s) do you use?

The vehicle fleet includes 8 passenger Suburbans and 10 passenger vans. All are very comfortable, exceptionally maintained and can hold plenty of luggage and supplies.

Is this private or shared transportation?

Your transportation is entirely private.  Besides the driver, your family or group are the only occupants of the vehicle.

Are refreshments provided?

Cold, bottled water and iced cervezas are provided.  If you have special requests, please note your requests on the checkout page.

What hotels and area do you service?

ALL hotels and vacation properties in the Los Cabos area are served – including San Jose del Cabo, Cabo San Lucas and the corridor between.  Hotels, resorts and individual homes are all served.  Areas beyond Los Cabos are also served – just ask!

What happens when I arrive at the SJD airport?

After clearing customs and immigration, you will simply walk outside the terminal and you will be greeted by our driver, who will be holding a sign with your name on it.  Please note that the arrival area of the terminal, once you clear customs, has a “timeshare sales” area where you will be approached by MANY people wanting to provide you with transportation in an attempt to sign you up for a timeshare tour.

IT IS VERY IMPORTANT THAT YOU CONTINUE STRAIGHT AHEAD and not stop until you are OUTSIDE THE TERMINAL, where you will meet our driver.

In the event you do accept transportation from anyone other than TransPacifico, we unfortunately cannot offer a refund as the driver and equipment are reserved solely for you.

What credit cards do you accept and how is credit card processing handled?

We accept ALL major credit cards.  Credit card processing on this website is handled by PayPal, an independent processor.  WE DO NOT ACCEPT OR RETAIN YOUR CREDIT CARD INFORMATION ON OUR WEBSITE.  Your payment transaction is secure, handled entirely by PayPal.  Your credit card statement will show “HeavenInCabo, LLC” for this service.

Can you provide child seats?

We provide child seats at no charge.  In the comments section of our checkout page, please let us know the ages of your children and we’ll be ready with car seats when you arrive.

We'd like to purchase groceries and supplies while en route to our lodging. Can you make a stop at Costco for us?

Yes, we can stop and wait while you shop.  Costco, Walmart and Mega are popular stops for groceries and liquor.  Walmart provides an excellent selection of groceries and liquor.  Next to Walmart is the La Europa liquor store, which has an outstanding selection of brands; they also have a deli.

Speaking of timeshare, do you share our information with anyone else?

ABSOLUTELY NOT.  We do not share your information with anyone other than your transportation driver.

Please be aware that there are some providers of transportation and activities that offer deeply discounted rates — yet these providers are offering these discounts so that they can either attempt to sell you timeshare or lure you into a timeshare presentation.  In fact, one of the largest “activities” websites in Cabo is owned and operated by one of the larger timeshare companies in Mexico!

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